Privacy Policy
Effective Date: April 1, 2024
Last modified: March 18, 24
We respect the privacy of our customers and partners and take it very seriously.
This Policy explains how we collect, use, disclose, and protect the Personal Data of visitors to our websites - www.eclipse.srl, www.udesly.com, www.smootify.io, www.turnmyfigma.com - (collectively, the “Sites”) and our customers who use our SaaS products, web design tools and related services (collectively, the “Services“) provided through the Sites.
By accessing and using our Sites and Services, you signify your acceptance to the terms of this Policy. If you do not agree with or you are not comfortable with any aspect of this Policy, our Global Policy, or the Terms of Service, you should immediately discontinue access or use of our Sites and Services.
The data controller is Eclipse s.r.l., with registered offices in Via San Pasquale, 36 – 82100 – Benevento, VAT number: IT01658470628, in the person of its legal representative, Mr. Tullio Luongo, social security number LNGTLL86A18A783O. Exclusively for the purpose of providing technical assistance, personal data may be processed by the employees of Eclipse srl who will handle your data under strict care and confidentiality.
1. What “Personal Information” means
In this Policy, “Personal Information” means any information relating to an identifiable natural person. Except as described in this Policy, we will not give, sell, rent, or loan any Personal Information to any third party.
Personal Information does not include data or information collected, derived, or otherwise generated from the use of the Sites and Services, provided that such data has been anonymized, de-identified, and/or aggregated so as not to identify or permit the identification of any individual (“De-identified Data”), De-identified Data helps us understand trends in usage of the Sites and Services so that we can better consider new features or otherwise tailor the Platform.
2. Personal Data we collect
We collect Personal Data about you when you provide it directly to us, when service providers (such as our advertising service providers) provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Service. We collect the following Personal Data from you in connection with the Service:
Basic Account Data: we ask for basic information from you in order to set up your account. We collect typical “business card information” such as your first and last name, physical address, email address. This is the basic information that we collect when you register to download our free service or buy any payment service.
Transaction and Billing Data: information that you provide in connection with your purchase of one of our services and that is required to process the transaction and your payment, for example billing name and surname, a billing address, a VAT number, the email you use for your webflow account. You must only provide us with Billing Information for accounts that you have the lawful right to access. We don’t see and collect any financial information such as credit card numbers. These are provided directly to Shopify whose use of your personal data is governed by their privacy policies.
User Account Data: information that identifies you to our services, such as your email address, password.
Interaction data: survey responses, forum or blog posts, authentication data, security questions, public social networking posts, user ID, click-stream data, and other data collected via cookies and similar technologies.
Important Note: Users of our Services should not use end-customer personal data (e.g. actual or “live” end-customer data) when building their projects. Industry practice is to use “dummy data” that does not refer to actual people. Please also do not provide us with any sensitive personal data while building your projects. For example, do not provide personal health information or personal financial information). If this type of data is necessary to make your prototype “come alive”, use dummy data instead.
3. How we collect your Personal Data
There are two main methods we use:We collect information through your entry and use of the Site. In other words, when you access or use the Site, we are aware of your usage of Site, and may gather, collect and store the information relating to such usage, either independently or through the help of third-party service providers as detailed below.We collect information which you provide us voluntarily. We collect Personal Information when you complete the contact form and/or send us a feedback, comment or support request through our website. We may gather, collect and store the Personal Information either independently or through the help of our authorized third-party service providers as detailed below.
4. Why we collect and use your personal data
Under Data Protection Laws, we are required to notify you about our purposes of processing your Personal Information, as well as the legal basis for such processing.
Purpose of processing
Legal basis
To provide our Services – for example, to set up and maintain your account, to identify you when login to our services, to process your transactions;
Processing is necessary for the performance of a contract to which the Data Subject is party or to take steps at the request of the Data Subject prior to entering into a contract.
To provide Service communications - for example to send you administrative or account-related information to keep you in the loop about our Sites and Services, alert you of relevant security issues or updates, or provide other transaction-related information to you.
Processing is necessary for the performance of a contract to which the Data Subject is party or to take steps at the request of the Data Subject prior to entering into a contract.
To ensure network and information security - we may process data to monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities
Processing is necessary for compliance with a legal obligation.
To provide customer service - when you contact our customer service channel, we process your Personal Information to respond to your questions, disputes, feedback, or issues with our Platform. We may process your Personal Information in response to another customer’s request, as relevant.
Processing is necessary for the performance of a contract to which the Data Subject is party or to take steps at the request of the Data Subject prior to entering into a contract.
To engage in marketing activities.
We may send you marketing communications from time to time. Such marketing communications may contain information about our news, events, partner events, or promotional offers. We may use your interaction and/or transaction data to provide you with targeted marketing communications. You can opt out of our marketing communications at any time and free of charge.
Processing is necessary for the purposes of the legitimate interests pursued by Eclipse
We will only use your Personal Information for the purposes above or for compatible purposes.
5. How and with whom we share your personal data
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Employees, and Independent Contractors: We may disclose information about you to our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Service Providers: may also provide Personal Information to its third-party service providers (such as its credit card processors and hosting partners) as necessary to provide the necessary hardware, software, networking, storage, and other services we use to operate the Platform. We do not permit our service providers to use Personal Information we provide to them for any purpose other than providing their services to us.Each service provider is vetted and bound by contractual obligations that are equivalent to the provision of this Policy or more stringent.
Legal request: we may share your Personal Data when we believe it is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
6. Customer testimonials / comments / reviews
From time to time, we post Customer testimonials on the Sites which may contain Personal Information. We will always obtain your consent prior to posting any Personal Information included in your testimonial(s).
7. How Long We Keep your Personal data
We are committed to keeping your Personal Information secure on our Sites. We limit our storage of your Personal Information to the amount of time necessary to fulfill the purposes for which we collected the Personal Information, including for the purposes of satisfying any legal, accounting, or reporting obligations, or to resolve disputes. Although retention laws and requirements vary by jurisdiction, we have some standard retention periods for parts of your Personal Information which are described below:
- Contact information collected for marketing purposes, such as your name and email address, is retained on an ongoing basis until you unsubscribe from our marketing communications. Thereafter we will add your contact information to our suppression list indefinitely to respect your unsubscribe request.
- Browser interaction data, such as cookies and trackers, is kept for a period of up to one year from expiry of the cookie or date of collection.
- Product analytics data is kept for up to 5 years, and automatically deleted on an ongoing basis.
If you have questions about retention periods that apply to any other data, please contact us at info@eclipse.srl
8. Security
While no online service is 100% secure, We maintain our customer’s privacy security as our highest priority and use commercially reasonable security measures to protect against unauthorized access, use, loss, alteration, or destruction of their personal data. When you enter confidential information (such as login credentials or information submitted from within the Platform) we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures, and other measures are used in an effort to ensure that your data is safe, secure, and only available to you and to those you authorized to access your data.
9. Direct marketing
Direct marketing includes any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Sites/Services are not considered “direct marketing” communications.
Users who give consent to marketing messages accept to receive marketing communications about all of the Services and Products provided by Eclipse.
If you do not want us to use your Personal Information in this way, please go to the “click and unsubscribe” link in your emails, or contact us at hello@eclipse.srl. You can object to direct marketing at any time and free of charge.
10. Rights and choices you have regarding your personal data
You have certain rights with respect to your Personal Data, and we want to help you review and update your information to ensure it is accurate and up-to-date.In compliance with the European General Data Protection Regulation, you have the rights listed below:
- Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
- Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
- Erasure: You can request that we erase some or all of your Personal Data from our systems. Please note that deleting mandatory information may prevent you from using the related services.
- Portability: You can ask for a copy of your Personal Data in a machine-readable format.You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or have any additional requests or questions, contact us directly at info@eclipse.it.For the following, please email us at info@eclipse.it:
- Withdrawal of Consent: if we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Service.
- Restriction of Processing: You can ask us to restrict further processing of your Personal Data. Users in the European Economic Area (EEA) and Switzerland have the right to lodge a complaint with the Supervisory Authority for data protection in their country, should they find that we did not appropriately address their question or concern. You can find a detailed list of supervisor authorities here.
- Right to object: You can at any time opt out of receiving newsletters and other promotional messages from us. Just click on the “unsubscribe” button at the bottom of those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Closing Your Account: You may ask to close an account by emailing us at info@eclipse.it, and upon termination of your account, we will take reasonable steps to delete your Personal Data as soon as is practicable. However, some information may remain in archived/backup copies for our records or as otherwise required by law. Those interests include without limitation the completion of transactions, maintaining records for financial reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.
11. Children
Our Service is not intended for children under the age of 16, and therefore, we don’t knowingly acquire or receive Personal Data from children under the age of 16. If we are aware of or suspect that a Data Subject is under the age of consent, we will terminate the Data Subject’s account. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of consent using our Platform.
12. Links to third party sites
Our Sites may contain links to other websites which are not under the control of or maintained by Eclipse. Such links do not constitute an endorsement by Eclipse of those other web sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the privacy practices or the content of websites or applications operated by third parties. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.
13. Changes to the Privacy Policy
We reserve the right to modify, update, or change this Policy from time to time in the usual course of business, so we encourage you to review this page periodically. If we make material changes to this Privacy Policy, you will be notified via email or otherwise in some manner through the Service that we deem reasonably likely to reach you (which may include a specific announcement on our website or blog). Any modifications to this Privacy Policy will be effective at the time we post it. In all cases, You agree that your use of the Service after the effective date of the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your acceptance of the Updated Terms.
14. Contacts
If you have an inquiry or complaints regarding our privacy practices or this Privacy Policy, do not hesitate to contact us at info@eclipse.srl or at Eclipse srl, via San Pasquale, Benevento 82100, Italy.
